= Frequently Asked Questions (= häufig gestellte Fragen)
Unter dem Begriff Frequently Asked Questions versteht man eine Zusammenstellung von oft gestellten Fragen und den dazugehörigen Antworten zu einem Thema.
Autor: Alexander Disler Die Digitalisierung lässt vermehrt äusserst frustrierte Kunden zurück. Wie kommt es so weit, dass sich Kunden frustriert und beleidigt von Firmen abwenden? Dank der Automatisierung der Kundenprozesse lassen sich viele Vorgänge elektronisch (z.B. mit E-Abläufen, Chat Bots … Weiterlesen →
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